Frequently Asked Questions
Everything you need to know about shopping with Sims Furniture.
What are your delivery options and lead times?
We offer white-glove delivery and standard curbside shipping. In-stock items typically arrive within 7-14 business days, while custom-made pieces may take 6-10 weeks depending on the manufacturer.
Do you offer furniture assembly services?
Yes, our white-glove delivery service includes professional assembly and placement of your furniture in your room of choice, as well as the removal of all packaging materials.
What is your return policy for home furnishings?
You can return most items within 30 days of delivery. Please note that items must be in original condition, and a 15% restocking fee may apply. Custom or 'made-to-order' pieces are generally non-refundable.
Does Sims Furniture provide a warranty on products?
All our furniture comes with a standard 1-year manufacturer warranty against structural defects. We also offer extended protection plans that cover accidental stains, tears, and damage.
How can I track my furniture order?
Once your order ships, you will receive a tracking number via email. For large freight deliveries, our logistics partner will call you 24-48 hours in advance to schedule a specific delivery window.
Do you offer financing or payment plans?
Yes, we partner with specialized financing providers to offer flexible monthly payment options, including 0% APR plans for qualified buyers.