Returns & Exchanges Policy
At Sims Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. Please ensure all furniture remains in its original condition and packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare for Pickup or Shipping
Carefully disassemble and repackage the furniture in its original boxing, ensuring all hardware and assembly instructions are included.
Inspection Process
Once the item reaches our warehouse, our quality control team will inspect the piece to verify it is in like-new condition and free of damage.
Receive Your Refund
After approval, your refund will be processed back to your original payment method within 7-10 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing